1. HOW DO I MAKE AN EXCHANGE?
Easy: e-mail us at firstname.lastname@example.org and let us know your order #. We will discuss your issue and determine the best options available to you. All Bundle Outlet sales are FINAL. However, we will process exchanges in the unlikely event of a mislabelled, missing or damaged products.
2. WHAT IS THE EXCHANGE PERIOD?
We will provide exchanges on unopened hair extensions within 10 days of the date that you receive your product.
3. WHY ARE BUNDLE OUTLET EXTENSIONS NON-RETURNABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.
4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Bundle Outlet will not be responsible for lost returns.
5. MAY I RETURN MY BUNDLE OUTLET EXTENSIONS WITHOUT CONTACTING YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com.
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